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Privacy Policy

PRIVACY POLICY

Under the General Data Protection Regulations (GDPR) we are obliged to inform you of how we collect and process your personal data through your use of the site www.fertilitywellness.uk  

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COLLECTING DATA

We receive, collect and store any information you enter on our website or provide us by telephone, email, post, zoom or in any other way.

 

DATA THAT WE COLLECT

  • Identity Data like your email address, first name, last name, marital status, title, date of birth, and gender.

  • Contact Data like your home address, email address and telephone numbers.

  • Health Data is your medical history collected with medical & emotional questions. Clients and prospective clients tell us about their general health, fertility health, mental health, medical conditions and medication.

  • We do not collect Sensitive Data such as your race or ethnicity, religious or philosophical beliefs, sexual orientation, criminal convictions and offences.

  • Financial Data is not collected. All payments are collected via Sum Up, BACS, PayPal or PayPal.me which should be GDPR compliant.

  • Transaction Data may include details about payments made by you for treatments or any other products/services.

 

By providing us with your personal information you warrant to us that you are over 18 years of age.

 

WHY DO WE COLLECT PERSONAL INFORMATION

We use the personal information provided by you

  • To contact you, to provide your requested services or information.

  • To make and rearrange appointments.

  • To create a treatment plan tailored to your needs.

  • For marketing purposes like sending you a newsletter, only if we have your explicit consent.

  • We may send you promotional information about third parties which might be of interest to you.

  • We need some information to satisfy legal, accounting and medical requirements.

 

STORING AND PROTECTING YOUR DATA

  • Your personal data will be stored and accessed by staff at Fertility Wellness only.

  • Your data will not be shared to any third-party companies.

  • We retain your personal data electronically, in our database and on a password protected computer.

  • Your consultation forms with medical history information are kept either electronically on a password protected computer or as paper files in a locked cabinet.

  • We might access your personal information on our mobile phone which is passcode protected and regularly cleaned up.

 

Please note that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat security and improperly access, steal or modify your information.

 

Please be assured that we are committed to protecting your privacy and will keep your personal information safely and securely.

 

If your contact details change please notify us so we can keep your information up to date. 

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to display and sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

THIRD PARTIES WEBSITES/SERVICE PROVIDERS

Some treatment sessions are conducted using Zoom.  This service is provided by Zoom Video Communications INC, based in the USA.  Zoom states that it meets a range of industry and security organisation standards.  For further information about Zooms privacy policy and its security measures please visit https://zoom.us/security, https://zoom.us/docs/en-us/privacy-and-security.html and https://zoom.us/privacy-and-legal. 

 

Please note that, where we provide links to third party websites, once you have used these links to leave our site, we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites and such sites are not governed by this Privacy Notice. You should exercise caution and look at the privacy notice applicable to the website in question.

 

DATA RETENTION

  • For tax purposes we are obliged to keep basic information about customers (including Contact, Identity, Financial and Transaction Data) for six years after your last transaction with us.

  • Under Public Liability we are obliged to keep consultation files on record for seven years after your last treatment.

  • After seven years, your files will be erased, shredded or burnt.

 

DISCLOSING INFORMATION
We will not sell, distribute, lease or share your personal information to third parties unless authorized by you or are required by law to do so.

 

We will share personal data in the following ways:

 

  • With named third parties with your explicit consent.

  • If we are under legal obligation, with the relevant authority such as the police or a court,  e.g. a court order.

  • With your doctor, the police or a local authority if necessary to protect yours or another person’s life, for the purpose of safeguarding  children or to prevent a crime.

  • With our insurance company in the event of a complaint or insurance claim being brought against us

  • With our solicitor in the event of any investigation or legal proceedings being brought against us.

For further details about the situations when information about you might be shared please see the Information Commissioner’s website at https://ico.org.uk/

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COOKIES & TRACKING TOOLS
We collect information through the use of cookies. Cookies are small blocks of data which save and retrieve information about your visit to our website , like your internet service provider’s domain name, pages you accessed and when. We may process data we collect to give you a more seamless, consistent and personalised experience. And the use of cookies . aid the proper technical functioning of the website. We do not use cookies to collect any private or personally identifiable information

 

To find out more about cookies, including how to see what cookies have been set and how to manage and disable them, visit www.allaboutcookies.org

We also use analytical tools (Google Analytics) which collect cookies and IP addresses. Analytics are used for statistical purposes. They use cookies to collect information which does not identify individual users. This information is used to understand the trends of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website. Google Analytics tracks users and collects data about their behaviour, and provides insights such as how many users we have, where they are from and which page they click on.

 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.

 

To opt out of being tracked by Google Analytics visit http://tools.google.com/dlpage/gaoptout.

 

YOUR LEGAL RIGHTS

You are entitled to view, amend or delete the personal data we store about you. You can do so by contacting us using the postal address below. You will be asked for proof of identity to view or alter your personal data.

 

If you are unhappy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk), where you can also find out more information about GDPR and your rights. We would be grateful if you would contact us first and allow us to address your concerns or resolve a problem. Our contact details below.

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You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

 

FERTILITY WELLNESS

@ The Wellington Health Centre
44 Wellington Square
TN34 1PN

 

I provide my telephone number upon request. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us by post or contact form first. We will endeavour to satisfy your request as soon as we can or within a month.

 

For further details about your rights please see the Information Commissioner’s website at https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

 

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on this website.

 

Privacy Policy last updated on 26 March 2023.

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